Privacy Notice for Flowers Harold Hill Customers

Privacy Policy Overview

At Flowers Harold Hill, we are committed to ensuring the privacy and protection of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR). The policy applies to all customers who place orders with Flowers Harold Hill, whether they are from Harold Hill or the surrounding districts.

What Data We Collect

When you place an order with Flowers Harold Hill, we may collect and process the following categories of personal data:

  • Identification Data: Name, title, and delivery recipient details.
  • Contact Details: Delivery address, billing address, and phone numbers for contact and delivery confirmation.
  • Order Information: Specific product orders, delivery instructions, special requests, and purchase history.
  • Payment Details: Partial card number, payment method, and billing details (note: payment processing is conducted via secure third-party processors and we do not store full card numbers).
  • Communication Data: Records of correspondence or requests (such as feedback, complaints, or queries related to your order).
  • Technical Data: Limited information about your device or interaction with our website, such as anonymised IP address or browser type (if you order online).

Lawful Basis for Processing Personal Data

In accordance with Article 6 of the GDPR, Flowers Harold Hill processes your personal data based on the following lawful grounds:

  • Contractual Necessity: Most of our data processing occurs to fulfil our contract with you when you order flowers or related services.
  • Legal Obligation: We may process or retain certain data to comply with relevant statutory obligations, such as financial record keeping and tax compliance.
  • Legitimate Interests: Where necessary, we may process data to pursue our legitimate interests, provided that these interests do not override your rights and freedoms—such as improving our services or ensuring efficient delivery.
  • Consent: For non-essential purposes (such as direct marketing), we will ask for your explicit and informed consent, which you can withdraw at any time.

Retention of Your Data

Flowers Harold Hill commits to retaining personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The criteria we use to determine data retention periods include:

  • Contractual Requirements: Data linked to orders and delivery may typically be retained for up to six years, in line with UK legal and tax obligations.
  • Customer Accounts: If you create a customer account with us, your data will be retained until you request deletion or for as long as is necessary for our ongoing relationship.
  • Marketing Preferences: Where you have consented to receive offers or newsletters, your data will be processed until you unsubscribe or withdraw consent.

After the relevant period, we securely delete or irreversibly anonymise your information.

Third-Party Processors and Data Sharing

To provide our services efficiently, Flowers Harold Hill may share certain data with trusted third-party service providers ("processors") who act on our behalf. These may include:

  • Payment service providers who process your payment securely
  • Delivery and courier companies responsible for delivering your order
  • IT and website support providers involved in maintaining website functionality and security
  • Accountants or regulatory authorities where required by law

All third-party processors are contractually obligated to comply with GDPR, safeguard your information, and process personal data only as instructed by Flowers Harold Hill. We do not sell or share your data for unrelated third-party marketing purposes.

Your Rights as a Customer

Under GDPR, you have several rights regarding your personal data held by Flowers Harold Hill. These rights include:

  • Right to Access: You may request a copy of the personal data we hold about you and information about how it is processed.
  • Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct or update it.
  • Right to Erasure: You can request deletion of your personal data where there is no valid reason for its continued processing.
  • Right to Restrict Processing: You have the right to request that we suspend processing your personal data in certain circumstances.
  • Right to Data Portability: You may ask us to transfer your personal data to you or another service provider in a machine-readable format.
  • Right to Object: You can object to processing where data is processed based on legitimate interests, or to receiving direct marketing from us.
  • Right to Withdraw Consent: Where your data is processed on the basis of consent, you can withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

If you wish to exercise your rights, please contact us using the appropriate channels outlined on our website or speak with a member of staff in-store. We are committed to addressing your requests promptly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include physical access controls in our store, digital encryption where relevant, and regular staff training on data protection.

International Data Transfers

We store and process your data within the UK and the European Economic Area (EEA) wherever possible. If a processor needs to access your data outside these areas, we ensure that suitable safeguards are in place, such as Standard Contractual Clauses or equivalent data protection mechanisms approved by regulators.

Updates to Our Privacy Policy

Flowers Harold Hill may update this Privacy Policy periodically to reflect changes in the law, our practices, or our services. We encourage you to review this policy whenever you place an order to stay informed about how your information is used and protected.

Contact and Further Information

If you have any questions or concerns about how Flowers Harold Hill uses your data, or if you wish to exercise any of your rights under this policy, please contact us through the details provided on our website or in-store. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has not been handled properly.